Shipping and returns

  • Once you make a purchase, we’ll aim to get your item sent within 5 days. However, this may differ when requesting a personalised gift. 

    We send all our orders via Royal Mail 2nd class delivery, which usually gets the parcel to you within 2-3 working days.

  • We currently don’t offer international shipping. However, we’re working hard behind the scenes to make this possible one day!

  • If your delivered item is damaged or broken, please contact us directly by using the contact form on our website, or directly via email on r.host29@gmail.com.

    Whether you wish to get a refund or a replacement for your damaged item, we’ll do everything we can to compensate you.

Special requests & Personalisation

  • Of course, you can! We love to work on products specially crafted with a personal touch. However, please make sure to get in touch with us early enough, as the making process could take up to 1 month. 

    If you wish to contact us about a personalised order, please use the contact form on our website, or directly via email on r.host29@gmail.com. We’ll try to get back to you as soon as possible to make your dream come true!

  • All our products are made in small batches, and there’s a chance you may have spotted something on our social media that’s not available anymore. If that’s the case, we’d love to hear from you to make sure we include the design in our next collection!

  • The best way to get your large order going is to drop us a message through the contact form on our website or email us directly at r.host29@gmail.com. We can’t wait to hear from you soon!

Looking after your products

  • We don’t recommend placing our ceramics in a dishwasher, as the excessive exposure to water might damage or disrupt the surface. 

  • The best way to keep our ceramics nice and clean is gently wiping them with a damp cloth. We also recommend avoiding using detergents and other chemicals to clean the products. Believe us, warm water will do just fine!

  • Although the printed design should be just fine if washed in a machine at 30 degrees, we still don’t recommend machine washing your tote bag, as there’s a risk it could shrink or get creased.

    To keep your tote bag in a good shape, you might want to hand wash it, or use damp cloth with a bit of detergent to remove any stains and marks.